Complaints

We're committed to delivering the highest standard of customer service. If you don't think we've delivered a high enough standard of care, please tell us so we can investigate.

Help us help you To do this: Call us on any number listed on our Contact us page. Email our Complaints team Write to us at the following address: Debt Enforcement Group Complaints Department E-Innovation Centre, Priorslee, Telford, United Kingdom, TF2 9FT Please give as much information about your complaint as possible and tell us how you'd like us to resolve it. What happens after I've sent my complaint? When we receive your complaint, we'll: Send you an acknowledgement within five working days, enclosing a copy of this procedure. Investigate your complaint and aim to respond within four weeks. If we can't do this we'll send you an update. Our aim is to send a final response within eight weeks of receiving a complaint. If this isn't possible, we'll write to explain why and tell you when we will respond. Financial Ombudsman Service. If we take more than eight weeks to send a final response, or you don't think we've resolved your complaint, you can contact the Financial Ombudsman Service. Ways to contact the Financial Ombudsman Service Online: For more information, visit their website www.financial-ombudsman.org.uk Telephone: You can also call them on 0800 023 4567 or 0300 123 9123. Email: You can also email them at complaint.info@financial-ombudsman.org.uk By post: You can write to - Financial Ombudsman Service Exchange Tower London E14 9SR You must refer your complaint to the Financial Ombudsman Service within six months of the date on our final response.

Debt Enforcement Group, is one of the UK’s largest debt recovery services group, recovering more money for clients than any other business.We are a non-regulated business that only conducts non-regulated activities. Giving you a fast and effective outcome with no nonsense.When traditional debt collection methods fail, our expert Enforcement Skills enables us to prompt immediateengagement from individuals or businesses that have been ordered to pay money.